We take these types of scams very seriously and we have reported this fraudulent activity to the appropriate authorities. Letters decribe a change and premium increases but reference an incorrect policy number. Please note, these are not authorized text messages, we do not send text messages to customers. Some individuals and customers may have received a text citing premium is due and to call a phone number. It has come to our attention that fraudulent text messages and letters are being sent under our name. If you were displaced from your home for safety or emergency reasons, please retain all receipts for additional living expenses. Secure receipts for any emergency work that was required by a contractor. Remove debris and fallen limbs, mitigate further damage by tarping roof, secure fence, and hire professionals if available Take photos or video to help with your insurance company’s assessment. If possible, record details of any damage before you clean up. Do not turn on the power in your home after significant water damage. Head home only when emergency authorities have advised you it is safe to do so. Non urgent claims can be submitted by brokers submit the policy number, contact information, and a summary of the damage. Please note that call volumes will be higher than normal. Preparing for Tropical Cyclone Lee: Atlantic CanadaĪs Atlantic Canada prepares for Tropical Cyclone Lee we would like to remind you that claims can be submited through our 24-hour claims line 1-80.

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