Budget car rentals victoria bc upgrade#
Budget car rentals victoria bc full#

After complaining to customer service agent (Simon) of extra costs and condition of the carseat, he wrote a handwritten note to his manager note stating my dissatisfaction of the rental experience. Although the issue was remedied by replacing it with a somewhat cleaner carseat, the carseat given was not in new condition, history of seat unknown and should be replaced asap.

Budget car rentals victoria bc full#

$100.00 of this cost was for the carseat rental, in which I was initially given a carseat full of vomit stains and smelled terrible. ahead of time that there would be the $560.00 in extra costs prior to arrival and pick up of the vehicle. I was not aware (nothing stated on Airmiles website when I booked the car rental other than $112.00 in taxes). I am a single mother and was travelling with my toddler. I paid for my rental through Airmiles and still ended up paying an additional $560.00 with hidden insurance fees, carseat rental and other unknown charges. My experience with Budget at the Victoria airport (YYJ) in late September-early October was horrible. Then contact Budget and let them know the inconvenience it caused and ask them for a certificate that can be used towards a future rental then use it, trade it, gift it or sell it. They should issue you a credit for your miles. The only thing I can see that can be done now is to contact airmiles and show them your contract with the wrong car class on it. I would of offered a free tank of gas or option to change car later on thats all I could do. But I know If this happened to me on a voucher I myself could not think of any kind of reimbursement that can be done from a car rental company. I don`t personally know the staff in Victoria so I cannot vouch for them. But them not calling back does not mean they are bad. I am not sure if you contacted the renting office but there is also a customer service line that may have answers to your questions. Also those cars may have been corporate or owned by another location so they cannot be rented. Yes customers park in the wrong lot often. If they had several cars in the lot are you sure they were Budgets cars not National, Hertz or Avis.

Budget car rentals victoria bc upgrade#

Most of the time it`s a free upgrade not a downgrade that is given. When a voucher is used for a car rental not much can be done for a credit when the payment is with rewards.

Late check ins, damaged vehicles, recalls or rental extensions contribute to this. This does happen to all car rental companies but not often.